UCSF Children’s Hospital
This is an Academic project for UX design class at City College of San Francisco. The project practice and apply fundamentals of UX design such as information architecture, interaction design, and prototyping to conceptualize a digital product development.
The UCSF Children Hospital application is a self-check tool that provides information for parents. Main features include the collection of information for the pediatric patient such as schedule, treatment, surgery and hospitalization process by enhancing the hospital experience.
Parents who registered UCSF children Hospital for pediatric patients, Parents who seek resources.
I surveyed with 25+ people who had experienced when their children had the medical process in the hospital. The survey consisted of three sections which are Demographic, Hospital and Mobile experience for understanding target audiences. The summaries and key learnings are:
CHILDREN HOSPITAL AND MEDICAL TRAUMA
The children's hospitals have addressed medical trauma to create awareness and recognition for preventing traumatic stress in health-care services. Pediatric medical traumatic stress refers to the psychological reaction of children and their families to injury, medical procedures, and treatments in the traumatic experience. The current health-care services offer counseling, play therapy, and friendly instruction and financial support. As the design perspective, the hospital encourages to chance patient and interior design to change the atmosphere as the slogan of “Hospital is not dangerous and painful.” For example, medical equipment changed as playful to feel confidence.
ADOPTION OF FITT MODEL
The FITT Model is a trauma-informed principle for family and other members to address the impact of traumatic events and contextual stressors. The ecological family systems indicate each plot to define concepts of traumatic stress in order to approach assessment, intervention, and treatment. I adopted the original FITT model and modified it for medical traumatic stress to define how medical events related to the pediatric patient, their families, and hospital faculties. financial condition, hospital environment quality and doctors and Nurse relations added in plots.
For more information visits Family-Informed Trauma Treatment Center.